1,365 Emergency Calls and More Than 70 Arrests Renew Questions About Safety at Borden Avenue Veterans' Residence

Timothy Pena • June 17, 2026

Mental Health Crises, Violence, and Nearly Two Decades of Complaints Continue to Fuel Concerns at the Borden Avenue Veterans Residence

*"Disclaimer: Some content in this article was generated with the assistance of artificial intelligence.

NEW YORK - The Department of Veterans Affairs Grant and Per Diem (GPD) program was created to provide veterans experiencing homelessness with more than temporary shelter. Federal regulations envision a safe, structured, and recovery-oriented environment where veterans can stabilize, reconnect with healthcare and benefits, and successfully transition to permanent housing. Veterans entering the program are intended to find security, supportive services, and the resources necessary to regain independence.³


Yet recent data associated with the Borden Avenue Veterans Residence in Long Island City raise questions about whether those goals are being achieved.


Analysis of NYPD and emergency response records identified approximately 1,365 emergency calls to 21-10 Borden Avenue between August 2024 and December 2025. The incidents included assaults, suspected overdoses, harassment complaints, injuries, disputes, emotionally disturbed persons, and hundreds of ambulance responses.


On average, emergency personnel were dispatched to the facility more than once every nine hours.¹


Mental health crises represented a substantial portion of those calls. Records identified approximately 218 incidents involving emotionally disturbed persons, including eighty-five violent EDP cases. These incidents accounted for nearly one out of every six emergency responses during the sixteen-month period.² The repeated reliance on police intervention has prompted questions regarding whether sufficient behavioral health resources, staffing, and preventive services are available to support residents experiencing psychiatric or substance use crises.

Arrest records from September 2022 through 2025 reveal additional concerns. More than seventy arrests were recorded during that period, including approximately twenty-one felony arrests. Charges included assaults, narcotics offenses, weapons possession, terroristic threats, and violent offenses involving police officers and emergency personnel. Assault-related charges accounted for nearly half of all arrests. While arrests do not necessarily indicate guilt or conviction, the frequency and nature of these incidents raise concerns regarding safety within New York City's only VA Grant and Per Diem transitional housing program.²


Concerns regarding conditions at Borden Avenue are not new.


In 2008, shortly after the Institute for Community Living assumed operation of the facility, the Queens Chronicle reported allegations of mismanagement, diminished community oversight, and longstanding concerns regarding drug activity. Community Board 2 representative Marvin Jeffcoat publicly called for suspension of the shelter's contract and stated that neighborhood involvement had declined after the change in operators. Residents described feeling unsafe, and one veteran reportedly chose to sleep in a friend's vehicle rather than return to the shelter.⁴


More recently, members of Queens Community Board 2 accused the Department of Homeless Services and shelter providers of failing to uphold promises made to the community and expressed concerns regarding violence, drug use, accountability, and declining communication with advisory boards. Community leaders argued that shelter residents deserved safety and appropriate care.⁵


None of these findings diminish the challenges faced by veterans experiencing homelessness. Many residents struggle with post-traumatic stress disorder, substance use disorders, and other behavioral health conditions. Emergencies are expected in any congregate setting serving vulnerable populations. However, advocates argue that the frequency and severity of incidents at Borden Avenue warrant closer examination and renewed oversight.


For veterans who have already endured combat, trauma, and homelessness, transitional housing should provide a bridge to recovery and permanent housing. The question facing policymakers, providers, and the Department of Veterans Affairs is not whether crises occur, but whether New York City's only federally funded veterans transitional housing program is providing the stable and therapeutic environment envisioned by the Grant and Per Diem program.



Timothy Pena is a service-connected disabled Navy veteran for PTSD and has written about his experiences with mental health, homelessness, and the judicial system. Pena initially visited NYC to collaborate on a documentary for veteran suicide but decided to stay after realizing he would rather be homeless in NYC than dead in Phoenix. He has been writing stories and blogs about his journey from “homeless to homeness” in the NYC Dept of Homeless Services system and possible corruption within DHS, Institute for Community Living, and Veterans Affairs Grant & Per Diem Transitional Program.