Preface
A Decade of Working With Veterans
The Borden Report 2026 grew out of experience long before it became a collection of records, statistics, contracts, photographs, and government reports. My involvement with veterans experiencing homelessness began in 2016, when I walked into MANA House in Phoenix, Arizona, after becoming homeless myself. What began as my own effort to regain stability eventually placed me in a position to help other veterans.
I became a resident and later worked as a front desk clerk at MANA House. I also participated in veteran outreach, providing access to the program several times each week. That experience allowed me to see the Grant and Per Diem system from both sides—as a veteran who needed assistance and as someone helping other veterans navigate the same difficult transition.
Over the ten years since I first walked into MANA House, I have worked with and encountered hundreds of veterans dealing with homelessness, housing, VA benefits, healthcare, employment, financial instability, and the difficult process of rebuilding their lives. Those veterans have never been one uniform population. Some needed intensive assistance. Others primarily needed a safe place to stay, access to their VA benefits, transportation, employment, housing assistance, and someone willing to help them navigate a complicated system.
Those experiences shaped the perspective behind this report: veteran homelessness cannot be understood simply by counting beds or measuring how many services a program says it provides. The veteran's actual experience and eventual outcome matter.
From Phoenix to New York City
When I entered New York City's homeless system in 2022, I arrived with the experience of having previously lived and worked within a veteran transitional program. Over the following months, I encountered a substantially different system involving numerous agencies, programs, counselors, case managers, and housing organizations.
My documented experience at Borden Avenue included interactions with more than a dozen case workers, case managers, and counselors across DHS, housing services, HUD-VASH, DVS, NYCHA, HASA, and other organizations. While each had a role, the absence of a clearly identifiable person coordinating the entire transition created confusion and frustration.
That experience became the starting point for a much broader examination of Borden Avenue and New York City's system for homeless veterans.
The Borden Report 2026 is therefore not based upon a single complaint or isolated experience. It brings together years of observations and advocacy with government records, VA requirements, contracts, budgets, financial information, emergency-response and arrest records, correspondence, public testimony, academic research, journalism, photographs, and the experiences of other veterans.
Organizing the Record With Artificial Intelligence
Artificial intelligence has played an important role in helping organize this report.
AI was used as an organizational, research-assistance, and writing tool to help sort large amounts of information, compare documents, connect related subjects, summarize records, organize timelines, and transform years of notes, experiences, research, and supporting documents into a report that can be understood and evaluated by others.
It did not replace the evidence or the people behind it. The underlying records, photographs, correspondence, government documents, research, and firsthand experiences remain the foundation of the Borden Report.
For veterans who sometimes struggle to put their thoughts together, this technology can be particularly valuable. A veteran can know exactly what happened, remember how an experience affected them, and understand what went wrong while still having difficulty turning years of experiences into a clear written narrative. When dozens of agencies, dates, case managers, regulations, emails, housing applications, and incidents become part of that history, organizing everything into a coherent record can itself become an enormous obstacle.
AI has helped me take information that existed in many different forms and organize it without surrendering ownership of the underlying experience. The technology helped organize the words; it did not live the experience.
Used responsibly, this type of assistance can give veterans another means of making themselves understood, particularly when the complexity of their experiences might otherwise prevent their voices from reaching the people responsible for making decisions.
A Report Designed to Stand in Parts
The Borden Report is intentionally divided into individual Parts, each addressing a different component of the veteran homelessness system. Each Part is written so that it can stand on its own, with its own Sources section drawn from the larger master collection of evidence.
This structure allows a section concerning safety, GPD requirements, women veterans, program outcomes, finances, government oversight, or another subject to be provided independently to the agency or official responsible for that issue.
There is some necessary overlap because the problems confronting homeless veterans do not fit neatly within government organizational boundaries. Safety affects housing outcomes. Transportation affects access to VA healthcare. Contracting affects services. Program philosophy affects daily living. Community involvement affects successful transition. Oversight affects all of them.
The report therefore follows the veteran through the system rather than treating each government agency as an isolated institution.
Four Years in New York City's Veteran Community
There is another part of this report that cannot be adequately reflected in its citations.
During the four years since I first entered the New York City veteran space, I have met people who genuinely care about what happens to veterans. Veterans have spoken about their experiences even when doing so was uncomfortable. Advocates have continued raising issues when it would have been easier to remain silent. Journalists have listened. Volunteers and community organizations have provided assistance. Government employees and public officials have taken calls, answered questions, provided records, attended meetings, and, at times, challenged the systems in which they themselves work.
Not everyone has agreed with me, nor should they have to. Some of the most useful contributions came from people who offered a different perspective, corrected an assumption, explained how a system worked, or required me to look more closely at the evidence.
The Borden Report is stronger because of those interactions.
With Gratitude
I want to thank the veterans who trusted me enough to tell me what happened to them. Their experiences are a reminder that statistics about veteran homelessness represent individual lives.
I also want to thank the people who have stood up for veterans during these past four years—publicly or privately, prominently or quietly. That includes veterans, advocates, journalists, volunteers, service providers, community organizations, government employees, elected officials, and others who have been willing to listen and act.
Their contributions matter nonetheless.
Why This Report Was Written
Accountability should not be interpreted as hostility toward veteran programs or the people working within them. Accountability is one of the ways those programs are protected and improved. A system can contain dedicated people and still have serious deficiencies. Recognizing one does not require ignoring the other.
After ten years of working with hundreds of veterans, I have come to believe that the most meaningful measure of any homeless-veteran program is ultimately what happens to the veteran.
A veteran should not simply enter a program, occupy a bed, receive services, and eventually disappear from the statistics. The objective should be a genuine transition—to become safer, more stable, connected to the benefits and services earned through military service, prepared for independent living, connected to a community, and ultimately established in sustainable permanent housing.
The Borden Report 2026 was written in pursuit of that objective and in appreciation of everyone who has spent these past years working toward it.