“Listening to Veterans” While Ignoring Homeless Veterans
At the same time, the City Council Committee on Veterans and the Department of Veterans’ Services continue insisting they are “listening to veterans.” Yet there has not been a single dedicated hearing specifically focused on homeless veterans and their lived experiences within the shelter system.
The contradiction is difficult to ignore.
The city often celebrates polished and inspirational veterans at ceremonies and public events while veterans struggling with PTSD, homelessness, addiction, and transition instability are largely excluded from meaningful policy discussions.
Some veterans also report that “undesirable” veterans — particularly those openly criticizing shelter conditions or agency failures — are routinely called last during City Council testimony so that officials and attendees can leave before hearing uncomfortable statements.
Whether intentional or not, the perception among many homeless veterans is that their voices are tolerated procedurally but excluded substantively.
Veterans talk to one another. Positive experiences spread quickly, but so do stories of humiliation, neglect, and disrespect. If New York City truly wants veterans to self-identify, officials must first create systems where veterans — especially homeless veterans — feel respected, represented, and heard.

