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Creating Employment Opportunities

Timothy Pena • Nov 18, 2022

Program Stymied by NYC Department of Homeless Services

In April 2016 I was released from the Maricopa County Jail where I had spent 70 days in the Psych Ward to find out I had also lost my apartment. Homeless with no job and no money, I showed up the door of the Community Resource and Referral Center (CRRC), the veteran’s outreach program for the Phoenix VA. After crashing on a friend’s floor a few days, i was referred to MANA House. MANA stands for: Marine, Army, Navy, and Air Force. The joke was they couldn’t include the Coast Guard because then it would be MANAC. That was of course before Space Force. Through in an ‘S’ in the mix and up all sorts of possibilities for anagrams open up.


Anyway, one of the most frustrating challenges here at Borden Ave is the lack of access to the library which is where the computers are. When I inquired as to why, I was told of an assault against the library volunteer a few years ago who then never came back. I was told also of a time that volunteers were recruited from the Borden Ave veteran pool, but were watching porn on the library computers, so it was shut down completely.


My experience with MANA House (100% GPD) in Phoenix addressed both those issues:

•         Stop the porn with a block monitored by the 3rd party carrier.

•         Hire a veteran and pay a weekly/monthly stipend to oversee the library.

•         Install a second lock on the library door and have the veterans check it out from the front desk.


In the few months I have been here I have had numerous instances when a veteran was not properly prepared for a situation that may have led to employment. In August, when the city was hiring cleaning crews for the subway, we were unable to get online with my laptop and hotspot, and the library wasn’t open. The veteran was unable to submit the online application and the time window closed.

Not only is the library important for submitting online applications, but also to sharpen skills for positions that require working with computers, interview preparation, writing and submitting resumes and lots more. Much of the information we receive from city/state/federal agencies is time sensitive and missing an expiration date can be costly. And while the facility case managers are quite adept at completing paperwork, these opportunities are best served when completed by the veteran and with the assistance of other veterans to create that learning environment where everyone wins.


Recently, I was brought to a Goodwill Career Center in Brooklyn for a career fair with a local veteran’s organization, Black Veterans for Social Justice (BVSJ). Each of the five of us were provided an ‘interview’ to see where our strengths were and then tested. I spend a good deal of time on the laptop, so I fared well for data entry, etc. and immediately received three offers. While I was flattered to receive offers so quickly, I noticed other veterans who may be also qualified, but struggled on the typing portion of the placement testing. This is a big deal. The opportunities that come with Goodwill Careers are a one- time shot, so it is imperative that the veteran be properly prepared with skills that access to computers can provide. Organizations such as BVSJ dedicate themselves to providing hard-to-obtain services and opportunities and it reflects negatively when a good candidate becomes available but wasn’t able to brush up on any employment skills before pre-employment testing.

There’s another issue at play here. Organizations such as Institute for Community Living (ICL) are always afraid of technology and do what they can to minimize the possibility of bad publicity. This is par for the course in the era we live. But, sacrificing just one opportunity for a veteran to be successful is unacceptable and providing that access to technology is as important as housing and food. Management at Borden Ave has taken a further step of adding another barrier to accessing the internet within the walls of Borden Ave with a dropdown of the amount of time internet will be available to the specific veteran. While this added challenge further handcuffs the veteran, it should be noted that prior requests of mine have gone days without approval, or as often, not approved at all. If it weren’t for my hotspot to provide wi-fi for my laptop, I’d have no access at all either. As it is, the building is a virtual internet ‘dead zone’ so getting a signal is tough. Getting a signal that will allow documents to be downloaded is damn near impossible. That holds especially true for government documents.


For those veterans trying to get a new lease on life, access to a simple tool such as a computer should be a no-brainer; especially with working computers and internet behind a locked door just few away. This past Monday, hours for the library were posted for Tuesday-Saturday, but the library remained closed on Tuesday, and it is unknown if the library was open on Wednesday. Hours are posted for Thursday evening, so it remains unclear it the library will open. When I checked, the library was again closed and now the signs for the hours have been taken down. Access to the library is a vital tool in the success of the transitioning veteran to deny them that access is to deny them a smooth transition.

The community is also affected because of this. Security at the Queens Library has had numerous encounters with intoxicated veterans creating disturbances with foul language, loud voices, and inappropriate comments. Time on the computers which were available all day have recently been reduced to one hour/day. According to library staff, this change is to avail the media center more accessible to the students in the area. And while the veterans from Borden Ave are not big users of the media center (except for me), it is not a place space that allows two people to work on the computer together, so any form of conversational exchange is out of the question. It should also be noted that while the library’s design is cool, the lack of buffer zones allows sounds and voices to carry unabated throughout the building.

The process of going from homeless to homeness entails lots of applications which generate lots of responses, mostly in the form of snail mail to the veteran experiencing homelessness. A couple of months ago I received an ID card in the mail. Not knowing what it was and focused on housing, I decided to address whatever governmental agency the card is for after I was settled in the new place. Even though a veteran is fully integrated in the VA system like I currently am, veterans are still required to sign up for state and local healthcare and services. Another veteran had asked me about his card and I promised to look into it. It just so happened the offices for NYCHA (HUD/VASH) and the NYC Department of Social Services (EBT) in Brooklyn are next to one another. To my surprise, the card I thought was for healthcare is also for EBT and I have funds in my account. It took about 10 minutes on the phone to activate, and I can now pass that information on to other veterans in the same situation.


These situations are created in the veteran environment and best resolved in the veteran environment where we can speak freely, loudly, ask questions, and argue with each other because that’s what we do and why we get things done. And that is exactly why the library is so important to the veteran on a path of success. It’s classic ‘Veterans Helping Veterans 101’ and a necessity for the transitioning veteran.


Creating Employment Opportunities

Timothy Pena initially traveled to NYC at the invitation of RIP Medical Debt founder and U.S. Navy Veteran Jerry Ashton to collaborate for his project, Veterans Mission Possible. Soon after arriving, Tim decided he would rather be homeless in NYC than commit suicide in Phoenix and spent five months in a shelter before obtaining his HUD/VASH voucher for supportive housing while detailing his journey from homeless to homeness with a series of articles called, 'Be the Story'. He has testified before the NYS Department of Veterans Affairs, is a member of the NYC Veterans Task Force and Military Veterans in Journalism, while founding The Forgotten Veteran non-profit. Email: Timothy Pena

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